FortiCare Services are tailored to meet your deployment and operations needs, no matter your organizations size or where you are in the world. Device FortiCare FortiCare device-based support is the foundation of the support services, providing firmware updates, technical support, and foundational FortiGuard subscriptions for dynamic policies. Two levels are available: 24x7 and Advanced Support Engineer (ASE).
ASE provides higher ticket servicing for faster starts and ticket resolution. Account-Based Services These Advanced Services compliment Device FortiCare by providing a designated support engineer and logistics support, alongside training and flexible service points. Our team learns about your processes and deployment and shares knowledge, resulting in better operations and faster recoveries.
Fortinet Professional Services brings technical experts into your project, staffing, or other initiative planning whether remote or on-site. Premium RMA Planning for hardware faults can be difficult, and Fortinet has some options to help. When you need help with a physical swap, choose four-hour parts with an engineer.,FortiCare Services are tailored to meet your deployment and operations needs, no matter your